Delivering Outside of Our Area
To continue to offer the best service we can, we give you two ways we can help you deliver outside of our area.
1. Place your order on our site and we'll connect you with a trusted florist whose style and service is similiar to ours. The $20 service fee will cover all fees, taxes and delivery in your chosen area.
2. The second way is to search in the Google box below. Type in the city, the state and the word Florist. For example Ashland Oregon Florist. Once you find a florist, call them directly. Make sure to ask these two questions: Is this a real florist I'm speaking to or a call center AND What flowers do you have in fresh.
We accept orders for international delivery over the internet or by phone. Differences in delivery cost will be communicated to the sender before the order is placed. Orders may be placed with us over the phone at 520.638.7971.
Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery by our Phoenix florists.
Flowers cannot be delivered to PO Boxes and some rural areas.
Same Day Delivery
A minimum delivery fee will be added to each order. Delivery fees vary by delivery destination and will be calculated and shown to you on your order page before you confirm and approve the order (nothing will be charged to your credit card if you do not approve of the charges calculated.) Orders may also be picked up by visiting our shop during regular business hours. (Click on the “Contact Us” link on the left side of the page for more information about our shop hours and address.) Orders should be placed before 2:00 pm (12 noon on Saturday’s) in the recipient’s time zone when requesting same-day delivery. For same day service after 2:00 pm, call our shop at 520.638.7971 or 855.499.3494 to confirm availability. Orders received after that time will be delivered the following business day (or) on a day you specify during the business week. We do our best to accommodate specific delivery times, but sometimes conditions prevail which do not allow us to guarantee delivery times for some orders. Additional charges may apply for timed requirements.
If you need to verify delivery, please call us at 520.638.7971 but be aware that we may not be able to confirm delivery until the next business day.
We’re open six days a week. Presently, in most cases we are unable to make deliveries on Sunday’s or on major recognized holidays. Out of town orders are typically not available on Sunday either. Deliveries requested on these days online will be delivered on the first business day following the holiday.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers, plants or fruits in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement using flowers of equal value. Additionally, the substitution of certain keepsake items or glassware may be necessary due to increased demand, especially during major holidays. In single-flower type arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
Returns, Re-delivery & Refunds
Requesting a re-delivery , return or a refund is easy! We stand behind our product and our service 100%. If you are not satisfied for any reason, call us within 24-48 hours of delivery for a return, re-delivery, or refund and we’ll be happy to accommodate you.
Requesting Non-Same Day Service
Include which date you would like the recipient to receive your gift in the delivery date field of the order. If we cannot accommodate this date, we will contact you by email (or by phone if available) generally within 60 minutes during business hours of placing the order.
Call us directly at 520.638.7971 or 855.499.3494 for any updates to your order information. We will make every attempt to respond to your request.
Other Frequently Asked Questions
Can my fruit gift be delivered the same day I place the order?
Yes. Fruit baskets ordered within the continental US and Canada can be delivered same day if received by 12:00 PM Monday – Saturday. Sunday delivery is available in some areas if the order is placed before 10:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and/or e-mail to arrange for an alternate delivery date.
Do you deliver outside of the United States?
Yes, in most cases we are able to fill international floral orders. Call our 800 number for international delivery information. There will be an additional charge for international orders. Make sure to supply complete delivery information including full name, street address, city, county, province, country, postal code, and telephone number. We can not fill international fruit basket orders.
What if the recipient is not at home when the flowers are delivered?
We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor we will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.
Do you deliver to hospitals and funeral homes?
Yes. For hospital delivery, please include the recipient's room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements and fruit baskets may not be allowed - telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home or church where the service is to be held to prevent any confusion during delivery.
What if I do not want to input my credit card number through the Internet to place an order?
Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call our 800 number and we will take your order over the phone.
What else do I need to know about placing my order online?
Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid delivery further delays.
Do you guarantee my order?
Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal.
Will my gift look exactly like the one in the photo?
We make every effort to ensure that the flowers featured on our pages are in season and available. In some areas with shorter growing seasons some flowers may not always be available. In rural areas of the United States, and in other countries, particular flowers (such as exotic or tropical varieties) may not be available at any time. We reserve the right to substitute flowers of like color, appearance, and value. Because of the popularity of some floral arrangements, we also reserve the right to substitute pictured vases and decorative containers with ones similar in shape, color, value, and style. In the case of our not having a colored vase available, we will most often substitute a clear glass vase, adding a bow to represent the color of the pictured vase.
What forms of payment do you accept?
We accept most major credit cards, including American Express, Diners Club, Discover, MasterCard, and Visa. All payments must be in U.S. funds.